Shipping policy

Shipping Policy

Shipping Locations

We proudly offer international shipping to most countries directly from Palestine. Simply enter your address at checkout to see if we deliver to your location, and for shipping rates.

Shipping Costs

Shipping costs depend on the destination and the weight of your order. The final shipping fee will be calculated at checkout before payment.

Processing & Delivery Times

All orders are processed within 2–5 business days before being shipped.
Standard shipping typically takes around 30-60 days.
Express shipping typically takes around 7-10 days.

* Please note that while we aim to deliver within the estimated timeframes, unexpected delays may occur due to customs processing, local postal services, peak holiday seasons, or political unrest.

Order Tracking

Once your order has been fulfilled, you will receive a confirmation email with a tracking number. You can track your package using the following link:
Track Your Order

Customs, Duties & Taxes

Customers are responsible for any customs duties, taxes, or import fees that may be applied by their country. We do not have control over these charges and cannot predict their amounts. If you are unsure about your country's customs policies, we recommend checking with your local customs office before placing an order.

Lost, Damaged, or Incorrect Shipments

We strive to ensure every package arrives in perfect condition. However, if any issues arise, we offer a full refund, replacement, or reshipment at no additional cost under the following circumstances:

Your package is returned by customs
If your order arrives damaged due to our error
You receive the wrong item

To request a refund or replacement, please contact us by filling out the "Contact Us" form, reaching out via our Instagram page @Jewelsofjerusalem_, or emailing us at Jewelsofjerusalem27@gmail.com with your order number and relevant details.

Returns & Exchanges

We currently do not accept returns or exchanges for reasons other than shipping-related issues or damaged goods. If your package qualifies for a refund or replacement as stated above, please reach out to us for assistance.